
MEER RUST IN JE OPERATIE. MEER AANDACHT VOOR JE KLANT.
Als Customer Experience Manager en VA+ help ik ondernemers hun klantbeleving en dagelijkste processen slimmer in te richten. Persoonlijk waar het telt, efficiënt waar het kan.
Je bedrijf groeit, maar achter de schermen begint het te knellen.
Klanten wachten langer op antwoord. Informatie staat op verschillende plekken. Jij bent steeds vaker bezig met regelen, opvolgen en brandjes blussen.
Ik breng overzicht in je operatie en aandacht terug in je klantreis, zodat jij kunt ondernemen zonder dat je klantbeleving eronder lijdt.

WIE IS LISA?
Als Customer Experience Manager en VA+ help ik ondernemers hun klantbeleving en dagelijkste processen slimmer in te richten. Persoonlijk waar het telt, efficiënt waar het kan.

Wie is Lisa?
Afgestudeerd in
MSc. Marketing Management @ Tilburg University
BBA. International Event, Music and Entertainment Studies (IEMES)@ Fontys Academy for Creative Industries
Minor Exchange Studente; Business & Communication
@ Universitat de Vic, Spain
Coach @ The Coaching Masters
Mediation Skills in the Workplace @ Merlijn Group
Talen
Nederlands (native language)
Engels (master)
Spaans (advanced)
Duits (advanced)
Frans (basic)
Klantbeleving
Ik onderzoek waar klanten vastlopen en ontwerp contactmomenten die duidelijk, persoonlijk en prettig voelen.
Klantbeleving
Customer journey en klantcontactmomenten
Klantcommunicatie en nazorg
Feedback, reviews en ambassadeurschap
Onboarding en retentie
Customer Experience-processen
Vanaf € 75 / uur
Waar verlies jij nu tijd of klanttevredenheid?
VA+ en operationele ondersteuning
Ik pak niet alleen taken over. Ik kijk ook hoe het slimmer, rustiger en structureler kan.
VA+ en Operationele Ondersteuning
Inbox- en agendabeheer
Planning, coördinatie en opvolging
Backoffice en klantvragen
Procesoptimalisatie
Project- en managementondersteuning
Vanaf € 65 / uur
Waar verlies jij nu tijd of klanttevredenheid?
Hospitality & events
Ik vertaal jarenlange hospitalityervaring naar gastvrij contact, sterke coördinatie en teams die weten wat aandacht betekent.
Hospitality & Events
Gastbeleving
Hostess en teamleiding
Eventcoördinatie
Training en kwaliteitsbewaking
Hospitalityprincipes toepassen op klantcontact
Vanaf € 65 / uur
Waar verlies jij nu tijd of klanttevredenheid?
Plan een kennismaking
We brengen je klantreis, processen en knelpunten in kaart. Daarna bepalen we wat direct aandacht nodig heeft, wat slimmer kan en wat je niet langer zelf hoeft te doen.
Selecteer...Ervaringen
"It is with great pleasure that I write this recommendation for Lisa. Lisa is an exceptionally talented coordinator who leads our team of hostesses with enthusiasm and professionalism. Her ability to do this in a structured and calm way is admirable.
One of Lisa's most striking qualities is her ability to radiate calm, even in the most demanding and hectic situations. This is an invaluable trait in the events industry, where stress and pressure often prevail. Her ability to remain calm and maintain a sense of control has contributed to the success of our events time and time again.
Lisa's experience and expertise in this area are clearly evident in her work. She knows the ins and outs of event planning and coordination and how to manage every detail.
In addition to her professional skills, Lisa is also an extremely friendly and collaborative colleague. She is always willing to help others and shares her knowledge, which improves the overall atmosphere in our team.
All in all, Lisa is a valuable member of our team and a nice person to work with. I highly recommend her for any coordination role in the events industry, and I am confident she will continue to achieve success in whatever she undertakes."~ Miriam van Hout-Eijmberts (Project Manager NSTT No-Dig Event)
"Lisa is a very enthusiastic and cheerful lady with great communicative skills. We know her as a person who keeps her appointments and she is always punctual.
She knows what is expected of her and will always do more. Great pleasure working with Lisa!"
~ Petra Brouwer (Co-owner Target Hospitality & Knap Werk)
"Lisa supported us during the Beauty Trade Festival in Utrecht. And we were very happy with her! Lisa 'blended' into our team as if she had always been there. Cheerful and enthusiastic she spoke to our customers with a drive as if it were her own products. Lisa has a natural way of addressing and informing people. Lisa was a very valuable addition for us during this fair."
~ Linda Rijk (Beautyleverancier.nl)
"Lisa responded to one of my calls as I was looking for an intern on location (Groningen). However, she came up with the idea to help me on distance by writing a blog post. This made me feel enthusiastic and so I gave her the job. The job has been fulfilled exactly the way I wanted it and the blog post was approved without any modifications. Besides that, Lisa also came up with the idea to connect the blog post with a contest and so we did. It turned out to be a huge success! In short; Lisa is accurate, listens to her client and brings up appropriate initiatives which lead to a nice addition to the job!"
~ ESTHRZ
"Lisa is the perfect person to be a chairman, or rather said, chairwoman. She is a well-known, appreciated and recommended person at Fontys ACI. She is a true workaholic, which can be shown by the many projects she managed to do. She is able to say her true opinion and appreciate other’s thoughts during various situations; from a 1-on-1 talk to though group situations. As a true leader, she has the right social skills, managerial skills and the network. In addition to that, she has a strong vision and mission which forms her to an ambitious woman with passion and dedication."
~ Marvin Molijn (Head of Marketing @ Handlefy)
"I'm amazed by the quality of Lisa's work over and over again, well done Lisa. She has written a substantively- and textually beautiful and strong pitch for our Turfweide Veenendaal Foundation, with which we can now approach fundraisers well prepared. Lisa worked with us in a very pleasant manner. She was able to ask us the right questions at the right time. THANKS!"
~ Marcel Kaijen (Secretary Stichting De Turfweide)
"I met Lisa as a beautiful dancer in a musical production of BMT Productions. Now, I know that Lisa has so much more to offer. In addition to a busy job, she volunteers for BMT Productions. She coordinates the marketing team with a lot of enthusiasm. She has a positive, open and structured way of handling this. You immediately notice that she has a lot of experience in this area. A valuable force and a nice person to work with!"
~ Willemijn Fleskens (Baord member BMT Productions)
"When I was looking for a Brand Ambassador for Studiejunkies, Lisa crossed my path. She was the one who came up with the idea to start a blog on the website and provided several ideas right away. I have met Lisa as a very creative and hardworking individual, who knows exactly what she wants and how to make it happen. She is a real go-getter who sees opportunities and catches them with both hands right away. Lisa's content is not only written with sincere passion but is also very inspiring. I would definitely recommend Lisa. Besides the given that she is a hard worker, she also brings huge amounts of enthusiasm to your business."
~ Kirsten van Oosterhout (Founder Studiejunkies)
"We know Lisa as a social, hardworking and above all creative employee. All content created by her was written with a clear passion for fashion and creativity. She has provided our visitors the right information in a good and fun way. Lisa has proved to be creative, accurate and flexible. We would highly recommend Lisa as a fashion expert and content creator!"
~ Claudia Visser (Online Media Professional - Zwemkleding.nl)
"Lisa is a dedicated student, a people person and has a very cheerful personality. She knows exactly what she wants en works very hard to reach her goals. Lisa knows what she wants and she is, what I’d like to call, an all-round student; interested and involved in a lot of different aspects of her studies. She follows through and keeps her professional goals in mind."
~ Dhanu Goes (Spanish teacher at Fontys - Academy for Creative Industries)
"Lisa is a very dedicated projectmanager for Tilburg Fashion 2016. She is very vigorous and energetic and sees the connections between different areas. She can create partnerships and can give her opinion based on clear arguments. Her enthousiasm is catchy."
~ Linda van den Hout (Coordinator/Teacher Arts/Culture/Entertainment)

